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Do We Know How to Communicate During a Pandemic?

Use this assessment to discover if you know how to educate your staff, members, and persons in the communities that you serve.
posted 10/22/2009

Try also: CDC, Crisis, Crisis communication, Emergencies, Emergency Plan, Medical Emergency, Medical Evacuation

Do We Know How to Communicate During a Pandemic?

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Have we found up-to-date, reliable pandemic information and other public health advisories from state and local health departments, emergency management agencies, and CDC? Make this information available to your organization and others.

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Distribute materials with basic information about pandemic influenza: signs and symptoms, how it is spread, ways to protect yourself and your family (e.g., respiratory hygiene and cough etiquette), family preparedness plans, and how to care for ill persons at home.

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When appropriate, include basic information about pandemic influenza in public meetings (e.g. sermons, classes, trainings, small group meetings and announcements).

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Share information about your pandemic preparedness and response plan with staff, members, and persons in the communities that you serve.

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Develop tools to communicate information about pandemic status and your organization's actions. This might include websites, flyers, local newspaper announcements, pre-recorded widely distributed phone messages, etc.

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Consider your organization's unique contribution to addressing rumors, misinformation, fear and anxiety.

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Advise staff, members, and persons in the communities you serve to follow information provided by public health authorities--state and local health departments, emergency management agencies, and CDC.

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Ensure that what you communicate is appropriate for the cultures, languages and reading levels of your staff, members, and persons in the communities that you serve.